I have my ups and downs with 3 (Three, otherwise known as Hutchinson 3G) – just recently I was raving about their speedy customer service.
Sadly, today I have a small complaint to 3 – their handling of Pay as You Go phone upgrades. It seems to be non-existent. I called up 3’s customer service asking about upgrading my current Nokia 3120 Classic and I was told that there was no way possible of upgrading 3 Pay as You Go phones. I was also told that 3 only dealt with contract upgrades.
I am somewhat confused. How can you have a huge mobile phone company and not deal with Pay as You Go upgrades? Surely someone must have come across this problem before.
I’ve searched and searched across the net but right now I can’t find anybody who has tried to upgrade their pay as you go 3 phone.
I don’t particularly want to move to contract as I don’t like having to be subject to payments when I might not take full advantage of included texts and minutes.
I’ve emailed 3’s support team to ask why they don’t have an upgrade plan for Pay as You Go users. I shall await a response and see what they tell me.
Has anybody else had the same problem with 3?